Cancellation & Refund Policy

Cancellation & Refund Policy – Flight Fare Buddy

At Flight Fare Buddy, we value transparency and aim to provide clear guidance on cancellations and refunds. While we assist with bookings and support, please note that all refunds and cancellations are ultimately subject to the rules of the airlines, hotels, car rental agencies, or other service providers. We encourage you to review this policy carefully before completing a booking.

1. Ticket Types and Refund Eligibility

• Non-Refundable Tickets Most discounted fares are non-refundable. Please check the fare rules before confirming your booking, as refunds for these tickets are generally not possible.
• Refundable Tickets Refunds depend on the policies of the issuing supplier (airline, hotel, or rental provider). In some cases, the provider may offer travel credits rather than cash refunds, which can only be used with the same supplier for future travel.

2. 24-Hour Cancellation Policy

You may cancel within 24 hours of booking without penalty if:

• The cancellation request is submitted within 24 hours of the original booking time, and
• The scheduled departure date is at least 7 days after booking.

This policy reflects consumer protection rules in many regions. However, refunds are still governed by the supplier’s fare conditions, meaning approval is not automatic.

3. Cancellations After 24 Hours

• Once the 24-hour period has passed, most non-refundable fares cannot be refunded.
• Refundable fares may still be eligible but could be subject to supplier cancellation fees and Flight Fare Buddy service charges.
• No-shows (failing to board a flight without prior cancellation) are generally ineligible for refunds.

4. Refund Process and Timelines

• Refund requests are processed in the order received.
• Suppliers may take 60 to 90 business days (or longer) to release funds, depending on their internal procedures.
• Customers will be notified by email once the refund has been approved, denied, or requires additional documents.

5. Fees and Deductions

• Service Fees: Flight Fare Buddy may apply a processing fee in addition to any penalty charged by the supplier.
• Please note that even if a supplier (e.g., airline) waives a cancellation fee, third-party platforms like Flight Fare Buddy may retain service or convenience charges, which are non-refundable.

6. Special Circumstances

• Medical or Emergency Situations: Some suppliers may provide flexible refund or credit options in cases of illness, bereavement, or major disruptions. Supporting documents (such as medical certificates) may be required.
• Third-Party Bookings: If a booking was processed through a third-party provider, refunds may first be returned to that provider before being released to you, which can extend processing times.

7. Refund Disputes and Escalations

If you encounter delays or challenges:

• We recommend contacting the airline, hotel, or supplier directly, especially if they operate under consumer protection laws that require refunds.
• Customers may escalate disputes to consumer grievance channels or regulatory authorities if refunds are not processed fairly.

8. Tips for Flight Fare Buddy Customers

• Book refundable or flexible fares if your plans are uncertain.
• Save screenshots of price breakdowns and cancellation terms at the time of purchase.
• Provide documentation if requesting an exception due to emergencies.
• Act quickly—refund requests are easier to process when submitted promptly.

Summary

• Free cancellation window: up to 24 hours, if departure is at least 7 days away.
• Refunds after 24 hours: depend on fare type, supplier rules, and Flight Fare Buddy fees.
• Processing time: 60–90 days, subject to supplier timelines.
• Service and convenience fees are generally non-refundable.
• Disputes may require direct contact with suppliers or consumer authorities.

By booking with Flight Fare Buddy, you agree to this Cancellation & Refund Policy and acknowledge that final decisions on refunds are based on the terms of the travel supplier. Our customer support team is always available to guide you through this process.