Fulfillment Policy

Fulfillment Policy – Flight Fare Buddy

At Flight Fare Buddy, we are dedicated to ensuring a smooth and reliable travel experience from the moment you book until your journey is complete. This Fulfillment Policy outlines our commitment to transparency, dependable service, and ongoing customer support.

1. Commitment to Customer Satisfaction

Your satisfaction is our top priority. We focus on providing a streamlined booking process, accurate confirmations, and personalized assistance. If any part of your experience falls short, our team will work quickly to resolve the issue.

2. Easy-to-Use Technology

Our platform is designed with user convenience in mind. Real-time connections with travel suppliers allow us to provide up-to-date fares, seat availability, and itinerary management tools that make booking with Flight Fare Buddy simple and efficient.

3. Expert Support and Market Knowledge

Our travel specialists continuously monitor fare changes and evaluate industry trends. Whether you need help with a last-minute trip or a detailed multi-city itinerary, our expertise ensures that you receive the best value and guidance possible.

4. Clear and Transparent Communication

We believe in honesty at every step. All fees, policies, and booking details are shared upfront, with no hidden charges or surprise costs. You will always know what to expect before finalizing a reservation.

5. Improving Through Customer Feedback

We value your input and use it to enhance our services. Each booking helps us refine our tools, support processes, and platform features to ensure we continue meeting traveler expectations.

6. Our Role During Your Journey

• Once your booking is confirmed, you will receive an electronic ticket and itinerary by email.
• Our team tracks your booking up until travel is completed.
• We monitor updates from suppliers and inform you promptly about any changes.
• In case of delays, cancellations, or disruptions, we assist with rebooking, clarifying procedures, or providing next-step guidance.

7. When Flight Fare Buddy Cannot Fulfill Directly

While we strive to deliver seamless service, external circumstances (such as supplier delays, system issues, or operational disruptions) may affect fulfillment. In such cases, we will:

• Notify you as soon as possible,
• Coordinate with suppliers to secure a suitable solution,
• Arrange refunds or credits where applicable, based on supplier terms.

8. Scope of Our Services

Flight Fare Buddy operates as an intermediary between travelers and service providers such as airlines, hotels, and rental companies. We facilitate your booking but do not control or operate these services directly. All supplier terms — including fare rules, cancellation policies, baggage allowances, and name change restrictions — remain in effect. Our role is to support and assist, but not to override supplier policies.